Refund & Return Policy

This policy adds to, and never reduces, your rights under the Consumer Protection Law of the Sultanate of Oman and its regulations. If this policy and the law differ, the law applies.

If your tag arrives damaged, does not scan, or is not what you ordered, tell us at [SUPPORT EMAIL] with your order details and a photo. We will replace it free of charge or, if a replacement is not possible, refund the price of the tag. We cover the cost of any return.

You can return an unused tag, in its original packaging and not yet fixed to a vehicle, within 14 days of receiving it. Because the tag comes with your plan, returning it cancels the plan and we refund in line with the "Subscriptions" rules below.

Tags that are lost, stolen or damaged after delivery (for example by accident, removal or a windscreen replacement) are not refundable, but you can order a replacement — see our QR Tag Warranty & Replacement Policy.

If you cancel within 14 days of paying for a new plan and your tag has not yet been dispatched or collected, we refund the full amount.

If your tag has already been dispatched or collected, we refund the full amount once the unused tag is returned, or the full amount minus the tag price shown at checkout if you keep it.

After the first 14 days, a plan is not refunded for the remaining part of its term when you choose to stop using it. It stays active until the end of the term you paid for.

This does not apply where the law gives you a right to a refund, or where the Service has not been provided as described because of our fault — in that case we will offer a proportionate refund or an extension.

Unused parking-hour packs can be refunded within 14 days of purchase. Hours already used are not refundable.

Duplicate charges, charges for the wrong amount and charges for something you did not receive are always refunded in full.

If we close your account without a valid reason under our Terms, we refund the unused part of any prepaid plan.

Email [SUPPORT EMAIL] or use Profile → Privacy request with the type "Complaint", including your registered phone number and payment date. We will confirm the outcome, and approved refunds are returned to your original payment method through Tap Payments. How long the money takes to reach your account depends on your bank.